Includes bibliographical references and index.

Introducing and positioning digital government -- The contribution of digital technologies and data to societal change -- Different theories and perspectives on digital government -- The service state -- Open and transparent government -- Smart government -- Participatory democracy and public engagement -- Citizen identity, privacy, ethics and security -- Digital citizenship -- Digital government strategy, leadership and governance -- Conclusions: Managing institutional innovation and digital governance.

"Digital Government : Managing Public Sector Reform in the Digital Era presents a public management perspective on e-Government and ICT-enabled change in the public sector. It incorporates theoretical and empirical insights to provide students with a broader and deeper understanding of the complex and multidisciplinary nature of e-Government initiatives, impacts, and implications. The rise of e-Government and its increasingly integral role in many government processes and activities, including overseeing fundamental changes at various levels across government, means that it is no longer perceived as just a technology issue. In this book Miriam Lips provides students with practical approaches and methods as well as international case studies to better understand e-Governance. The text also explores how factors and conditions under which e-Government and ICT-enabled change in the public sector can be more effectively managed. Digital Government is the ideal textbook for postgraduate students on courses in public administration, public management, public policy, political science and international relations and e-government. It is also suitable for Public Service managers who are experiencing the impact of ICTs in the public sector"-- Provided by publisher.