000			05697cam a2200793Mi 4500
001			ocn225187590
003			OCoLC
005			20220517104804.0
006			m d
007			cr un|---uuuuu
008			070320s2007 aca ob 001 0 eng d
040			_aAU@ _beng _epn _erda _cAU@ _dTXJ _dCOA _dJSTOR _dZMC _dOCLCF _dYDXCP _dOCLCQ _dEBLCP _dMERUC _dGZM _dIAS _dVT2 _dICG _dSOI _dOCLCQ _dOTZ _dMERER _dOCLCQ _dLOA _dWY@ _dU3W _dLND _dOAPEN _dOCLCQ _dOCLCO _dWYU _dOCLCQ _dHS0 _dNJT _dOCLCQ _dBRF _dLUN _dOCLCQ _dN$T _dOCLCO
019			_a1058087800 _a1127208392 _a1136236222 _a1167132082 _a1170521376 _a1172162684 _a1180443587
020			_a9781921313103 _q(electronic bk.)
020			_a1921313102 _q(electronic bk.)
020			_a1921313099
020			_a9781921313097
035			_a3093246 _b(N$T)
035			_a(OCoLC)225187590 _z(OCoLC)1058087800 _z(OCoLC)1127208392 _z(OCoLC)1136236222 _z(OCoLC)1167132082 _z(OCoLC)1170521376 _z(OCoLC)1172162684 _z(OCoLC)1180443587
037			_bANU E Press, W K Hancock Library, The Australian National University, ANU ACT 0200
037			_a22573/ctt236rms _bJSTOR
050		4	_aHD30.35
072		7	_aPOL032000 _2bisacsh
072		7	_aPOL028000 _2bisacsh
082	0	4	_a658.45 _222
049			_aMAIN
100	1		_aChen, Peter _q(Peter John), _eauthor _949270
245	1	0	_aElectronic engagement : _ba guide for public sector managers / _cPeter Chen.
246	1		_iCIP title: _aE-engagement
264		1	_aCanberra : _bANU E Press, _c2007.
300			_a1 online resource.
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_adata file _2rda
490	1		_aANZSOG series
504			_aIncludes bibliographical references and index.
505	0	0	_t1. _tIntroduction: An Information Age Democracy? -- _tWho is this Guide For? -- _tThe Challenges of Engagement -- _tAn Expanding Policy Role for Public Sector Managers -- _tThe Information Society and its Implications -- _g2. _tDefinitions, Distinctions and Approaches to eEngagement -- _teDemocracy: A Conceptual Typology for Public Sector Managers -- _teEngagement as a Managerial Activity -- _tThree Management Approaches -- _tActive Listening -- _tCultivating -- _tSteering -- _tRelationship Between the Three Approaches -- _teEngagement and Electronic and Online Service Delivery -- _teGovernment Catalysts for eEngagement -- _tDifficulties and Tensions -- _tThe Digital Divide: An Absolute Barrier? -- _tNature of the Divide -- _tImplications of the Divide -- _tBeyond the 'One Divide' -- _g3. _tDesigning the Right Approach -- _tKey Decisions -- _tWhat is the Issue(s)? -- _tWho is the Audience(s)? -- _tConsultation versus Collaboration -- _tImplications of the Continuum -- _tReconceptualising Consultation and Collaboration -- _tSetting Objectives -- _tDegree of Interactivity -- _tChoosing the Right Channel(s) -- _tConcept Development Approach -- _tManaging Identity Issues -- _tDesirability of Identification -- _tTechnical Aspects of Identification -- _g4. _tImplementation -- _tStakeholder Buy-in -- _tDeveloping an Engagement Plan -- _tManaging Technical Implementation -- _tDetermining the Software Feature Set -- _tWho Governs? Technical, Administrative, or Political -- _tMake or Buy? -- _tDo we Need New Tools at All? -- _tPurchase Point Considerations -- _tProprietary versus Open Source -- _tLow Tech versus High Tech -- _tGenerating Compelling Content -- _tCompelling Content versus Eyecandy -- _tPromotion and Recruitment -- _tConventional Advertising and Promotional Approaches -- _tThe Power of Social Networking (and its Limitations) -- _tManaging Risk -- _tSecurity -- _tModeration -- _g5. _tConcluding the Process -- _tThe Importance of Evaluation -- _tApproaching Evaluation for eEngagement -- _tPitfalls to Avoid -- _tWhat to Consider in Effective Assessment -- _tCloseout Processes -- _tDocument Process and Outcomes -- _tFeedback -- _tFeedback Over Time -- _tNo Closeout: The Eternal Community.
520			_a"This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders."--Publisher's description.
546			_aEnglish.
590			_aAdded to collection customer.56279.3
650		0	_aBusiness communication.
650		0	_aDigital communications.
650		0	_aWeb sites _xDesign. _949271
650		0	_aInformation resources management.
650		7	_aCommunication studies. _2bicssc
650		7	_aInterdisciplinary studies. _2bicssc _925835
650		7	_aReference, information and interdisciplinary subjects. _2bicssc
650		7	_aPOLITICAL SCIENCE _xEssays. _2bisacsh
650		7	_aBusiness communication. _2fast _0(OCoLC)fst00842419
650		7	_aDigital communications. _2fast _0(OCoLC)fst00893634
650		7	_aInformation resources management. _2fast _0(OCoLC)fst00972603
650		7	_aWeb sites _xDesign. _2fast _0(OCoLC)fst01173252 _949271
650		7	_aCommerce. _2hilcc
650		7	_aBusiness & Economics. _2hilcc
650		7	_aBusiness Communication. _2hilcc
655		4	_aElectronic books.
776	0	8	_iPrint version: _z9781921313097
830		0	_aANZSOG (Series) _949272
856	4	0	_3EBSCOhost _uhttps://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=3093246
938			_aYBP Library Services _bYANK _n11821850
938			_aOAPEN Foundation _bOPEN _n459088
938			_aProQuest Ebook Central _bEBLB _nEBL4749808
938			_aKnowledge Unlatched _bKNOW _n6288f15f-3c17-4f86-a663-a53f2ee50ce3
938			_aEBSCOhost _bEBSC _n3093246
942			_cEBK
994			_a92 _bN$T
999			_c8156 _d8156