000			04986cam a2200745 i 4500
001			ocn863057219
003			OCoLC
005			20220517104806.0
006			m d
007			cr cnu---unuuu
008			131115s2008 aca ob 000 0 eng d
040			_aJSTOR _beng _erda _epn _cJSTOR _dZMC _dOCLCF _dOCLCO _dYDXCP _dOCLCQ _dEBLCP _dMERUC _dIAS _dICG _dSOI _dOCLCQ _dOCLCO _dOTZ _dXFH _dMERER _dOCLCQ _dLOA _dLND _dOCLCO _dWY@ _dU3W _dOAPEN _dOCLCQ _dOCLCO _dICN _dVT2 _dOCLCQ _dOCLCO _dWYU _dOCLCQ _dOCLCO _dTXR _dNJT _dOCLCQ _dVLY _dBRF _dHS0 _dAU@ _dUKKNU _dOCLCQ _dOCLCO _dN$T
019			_a312710914 _a994475780 _a1058315752 _a1162214700 _a1227630490 _a1228611023 _a1235825822
020			_a9781921536434 _q(electronic bk.)
020			_a1921536438 _q(electronic bk.)
020			_z9781921536427
020			_z192153642X
035			_a3093261 _b(N$T)
035			_a(OCoLC)863057219 _z(OCoLC)312710914 _z(OCoLC)994475780 _z(OCoLC)1058315752 _z(OCoLC)1162214700 _z(OCoLC)1227630490 _z(OCoLC)1228611023 _z(OCoLC)1235825822
037			_a22573/ctt236pnc _bJSTOR
043			_au-at---
050		4	_aKU470
072		7	_aPOL027000 _2bisacsh
082	0	4	_a353.50994 _222
049			_aMAIN
100	1		_aHalligan, J. _q(John), _eauthor _949419
245	1	4	_aThe Centrelink experiment : _binnovation in service delivery / _cJohn Halligan, Jules Wills.
246	3	0	_aInnovation in service delivery
264		1	_aActon, A.C.T. : _bANU E Press, _c2008.
300			_a1 online resource (xvi, 218 pages)
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_atext file
490	1		_aANZSOG Monography series
504			_aIncludes bibliographical references.
505	0	0	_tIntroduction: Centrelink as a field of study -- _tDesigning a delivery agency -- _tCentrelink's development -- _tStrategies and management structure -- _tLeading and managing change -- _tReinventing service delivery -- _tGovernance -- _tRelationships with client departments -- _tEntrepreneurship and challenging boundaries -- _tLessons from Centrelink's formative years.
520			_a"Centrelink was established in 1997 as part of the Howard government's bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery 'provider' agency separated from the policy functions of the 'purchaser'. Carved out of a monolithic Department of Social Security, Centrelink was established along 'business lines' operating 320 service centres and delivering payments to 10 million Australians. Although enjoying 'monopoly provider' status, the organisation was required to deliver services to many different clients on behalf of its 'purchasing departments' (up to 25 in total) under the terms of quasi-contractual service agreements. It was meant to demonstrate a greater level of both transparency and accountability for the administration of payments amounting to over $60 billion of Commonwealth expenditure. For many years there was a real 'buzz' around the Centrelink experiment and staff and clients were generally enthusiastic about the transformation. However, after around eight years, the experiment was reined in and Centrelink was placed under closer ministerial direction and under a new managing department. The experiment continues, but its trajectory reflects the different pressures impacting on such dedicated 'services delivery agencies'."--Publisher's description
588	0		_aPrint version record.
546			_aEnglish.
590			_aAdded to collection customer.56279.3
610	1	0	_aAustralia. _bCentrelink. _949420
610	1	7	_aAustralia. _bCentrelink. _2fast _0(OCoLC)fst01911686 _949420
650		0	_aAdministrative agencies _zAustralia. _949421
650		0	_aPublic welfare administration _zAustralia. _949422
650		7	_aPolitics and government. _2bicssc
650		7	_aSociety and social sciences Society and social sciences. _2bicssc
650		7	_aPOLITICAL SCIENCE _xPublic Policy _xSocial Security. _2bisacsh _98519
650		7	_aAdministrative agencies. _2fast _0(OCoLC)fst00796723 _925262
650		7	_aPublic welfare administration. _2fast _0(OCoLC)fst01083346 _917781
651		7	_aAustralia. _2fast _0(OCoLC)fst01204543
655		4	_aElectronic books.
700	1		_aWills, Jules. _949423
776	0	8	_iPrint version: _aHalligan, J. (John). _tCentrelink experiment _z9781921536427 _w(OCoLC)298641935
830		0	_aANZSOG (Series) _949424
856	4	0	_3EBSCOhost _uhttps://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=3093261
938			_aProQuest Ebook Central _bEBLB _nEBL4746897
938			_aKnowledge Unlatched _bKNOW _nd6ff5454-e4a3-412e-9a0c-da6f4d1643a2
938			_aOAPEN Foundation _bOPEN _n458842
938			_aYBP Library Services _bYANK _n11821920
938			_aEBSCOhost _bEBSC _n3093261
942			_cEBK
994			_a92 _bN$T
999			_c8170 _d8170