000 01333pam a2200361 i 4500
001 016002062
003 Uk
005 20231004143302.0
008 120522s2011 mauab fr 001 0 eng|d
015 _aGBB278834
_2bnb
016 7 _a016002062
_2Uk
020 _a9780273756064 (pbk.) :
020 _a0273756060 (pbk.) :
040 _aStDuBDS
_beng
_cStDuBDS
_dUk
_dEG-GaU‬‬
_erda
042 _aukblcatcopy
082 0 4 _a658.8
_223
_bL .C. S.
100 1 0 _aLovelock, Christopher H.
_eauthor.
_957031
245 1 0 _aServices marketing :
_bpeople, technology, strategy/
_cchristopher lovelock yale university, jochen wirtz national university of singapore.
250 _aseventh edition., Global edition. /
_bChristopher Lovelock, Jochen Wirtz.
264 4 _aBoston, [Mass.] ;
_aLondon :
_bPearson,
_cc2011.
264 4 _c2011.
300 _a648 pages. :
_billustrations. (some columns.), columns. map ;
_c28 cm.
336 _atext
_2rdacontent
_btxt
337 _aunmediated
_2rdamedia
_bn
338 _avolume
_2rdacarrier
_bnc
500 _aFormerly CIP.
_5Uk
504 _aIncludes bibliographical references and index.
650 4 _aService industries
_xMarketing.
_957032
650 4 _aProfessions
_xMarketing.
_957033
650 4 _aMarketing
_xManagement
_917686
700 1 _aWirtz, Jochen,
_eauthor.
_957034
942 _2ddc
_cBK
999 _c9319
_d9319