Co-production and co-creation : engaging citizens in public services /
Co-production and co-creation : engaging citizens in public services /
edited by Taco Brandsen, Trui Steen and Bram Verschuere.
- 1 online resource (xiv, 308 pages)
part, 1 Co-Production and Co-Creation -- Definitions and Theoretical Perspectives -- chapter 1 Co-Creation and Co-Production in Public Services -- Urgent Issues in Practice and Research / chapter 2 Definitions of Co-Production and Co-Creation / chapter 3 Co-Production and the Co-Creation of Value in Public Services -- A Perspective from Service Management 1 / chapter 4 Co-Production at the Crossroads of Public Administration Regimes / chapter 4.1 Case Study-Co-Production of Care Services -- Co-opting Citizens in the Reform Agenda / chapter 5 Public Management and Co-Production / chapter 6 What Do Voluntary Sector Studies Offer Research on Co-Production? / part, 2 Influences on the Process of Co-Production and Co-Creation -- chapter 7 Unravelling the Co-Producers -- Who are They and What Motivations do They Have? / chapter 7.1 Case Study-The Spanish Project Pla BUITS / chapter 8 The Roles of the Professional in Co-Production and Co-Creation Processes / chapter 8.1 Case Study-Mediation Service -- Crossing the Line Between the Roles of Traditional Welfare State Professionals and Citizens as Voluntary Mediators / chapter 8.2 Case Study-The Role of Staff with Lived Experience in the Co-Production of Substance Use Disorder Treatment Services / chapter 9 Who Is in the Lead? New Perspectives on Leading Service Co-Production / chapter 9.1 Case Study-Leading Co-Production -- The Case of Hertfordshire Fire and Rescue Service's Community Volunteer Scheme / chapter 9.2 Case Study-Enhancing Co-Creation Through Linking Leadership -- The Danish 'Zebra City' Project / chapter 10 The Increasing Role of Digital Technologies in Co-Production and Co-Creation / chapter 10.1 Case Study-How Public Services in Sweden Help Newcomers to Integrate in the Labour Market and Society Through the Digital Platform Mobilearn / chapter 10.2 Case Study-ICT and Empowerment of Frail Elderly in Flemish Municipalities / chapter 10.3 Case Study-Remote Health Monitoring with Wearable Sensors and Smartphones / chapter 11 Legal Dilemmas of Co-Production and Co-Creation / chapter 11.1 Case Study-The European Disability Card / part, 3 Co-Production and Co-Creation in Different Domains -- chapter 12 Co-Production in Healthcare / chapter 12.1 Case Study-Co-Producing Recommendations to Reduce Diagnostic Error / chapter 12.2 Case Study-Co-Production of Secondary Health Services in Nigeria and Ghana / chapter 13 Parents as Co-Producers in Primary Education / chapter 13.1 Case Study-Partners for Possibility -- Co-Production of Education / chapter 13.2 Case Study-Co-Creating School Meals Services / chapter 14 Co-Production and the Environment / chapter 14.1 Case Study-Balade Verte et Bleue and Ilôt d'eau -- Co-Creation and Co-Production for the Environment / chapter 14.2 Case Study-Co-Producing Flood Risk Governance in England, the Netherlands and Flanders / chapter 15 Co-Production in Community Development / chapter 15.1 Case Study-Co-Production and Community Development in France / chapter 16 Providing Public Safety and Public Order Through Co-Production / chapter 16.1 Case Study-The Blue and You Police-Community Forum -- Co-Production of a Community Conversation / chapter 16.2 Case Study-Dutch and Belgian Citizens' Motivations to Engage in Neighbourhood Watch Schemes / part, 4 The Effects of Co-Production and Co-Creation -- chapter 17 Co-Production, Co-Creation, and Citizen Empowerment / chapter 17.1 Case Study-Co-Creation and Empowerment -- The Case of DR Congo in Agricultural and Rural Sector / chapter 18 Democratic Co-Production -- Concepts and Determinants / chapter 18.1 Case Study-Co-Production of New Immigrant Services in Hong Kong -- Facilitating the Integration of New Immigrants into Community / chapter 18.2 Case Study-The Rabot Neighbourhood -- Co-Production in Community Development / chapter 19 The Effects of Co-Production on Trust / chapter 19.1 Case Study-Building Trust in Work Corporations / chapter 20 Assessing the Effect of Co-Production on Outcomes, Service Quality and Efficiency / chapter 20.1 Case Study-Amadiba Adventures -- Co-Creating Community-Based Tourism / chapter 21 The Dark Side of Co-Creation and Co-Production -- Seven Evils / chapter 21.1 Case Study-Experts-by-Experience in Finnish Social Welfare / part, 5 Concluding Chapter -- chapter 22 How to Encourage Co-Creation and Co-Production -- Some Recommendations / Taco Brandsen Trui Steen Bram Verschuere -- Taco Brandsen Marlies Honingh -- Stephen P. Osborne Kirsty Strokosch Zoe Radnor -- Victor Pestoff -- José Nederhand Ingmar van Meerkerk -- John Alford Louise Freijser -- Lehn M. Benjamin Jeffrey L. Brudney -- Carola van Eijk Mila Gascó -- Mila Gascó Carola van Eijk -- Trui Steen Sanna Tuurnas -- Sanna Tuurnas -- Sunggeun (Ethan) Park -- Hans Schlappa Yassaman Imani -- Yassaman Imani Hans Schlappa -- Anne Tortzen -- Veiko Lember -- Somya Joshi Vasilis Koulolias Francisco Garcia Moran Elke Loeffler -- Sylke Jaspers -- András Gábor Barbara Gausz -- Dawid Szes´ciło -- Charlotte Van Dijck -- Caitlin McMullin Catherine Needham -- Suyeon Jo Tina Nabatchi -- Mary Mangai Michiel De Vries Johan De Kruijf -- Marlies Honingh Elena Bondarouk Taco Brandsen -- Dirk Brand Marleen Rolland -- Giuseppe Aquino Maddalena Sorrentino -- Marco Ranzato Luisa Moretto -- Marco Ranzato -- Hannelore Mees -- Daphne Vanleene Bram Verschuere -- Caitlin McMullin -- Elke Loeffler -- Brian N. Williams Dan Silk Hadley Nobles JaiNiecya Harper -- Carola van Eijk Trui Steen Bram Verschuere -- Suyeon Jo Tina Nabatchi -- Peter Ngala Ntumba -- Bram Verschuere Daphne Vanleene Trui Steen Taco Brandsen -- Xuan Tu -- Daphne Vanleene Bram Verschuere -- Joost Fledderus -- Joost Fledderus -- Elke Loeffler Tony Bovaird -- Ntuthuko Mchunu Francois Theron -- Trui Steen Taco Brandsen Bram Verschuere -- Taina Meriluoto -- Taco Brandsen Trui Steen Bram Verschuere.
9781315204956 9781351792554
10.4324/9781315204956 doi
Political planning--Citizen participation.
Public administration--Citizen participation.
Public administration--Public relations.
JF1525.P6 / C625 2018
352.65 / C652
part, 1 Co-Production and Co-Creation -- Definitions and Theoretical Perspectives -- chapter 1 Co-Creation and Co-Production in Public Services -- Urgent Issues in Practice and Research / chapter 2 Definitions of Co-Production and Co-Creation / chapter 3 Co-Production and the Co-Creation of Value in Public Services -- A Perspective from Service Management 1 / chapter 4 Co-Production at the Crossroads of Public Administration Regimes / chapter 4.1 Case Study-Co-Production of Care Services -- Co-opting Citizens in the Reform Agenda / chapter 5 Public Management and Co-Production / chapter 6 What Do Voluntary Sector Studies Offer Research on Co-Production? / part, 2 Influences on the Process of Co-Production and Co-Creation -- chapter 7 Unravelling the Co-Producers -- Who are They and What Motivations do They Have? / chapter 7.1 Case Study-The Spanish Project Pla BUITS / chapter 8 The Roles of the Professional in Co-Production and Co-Creation Processes / chapter 8.1 Case Study-Mediation Service -- Crossing the Line Between the Roles of Traditional Welfare State Professionals and Citizens as Voluntary Mediators / chapter 8.2 Case Study-The Role of Staff with Lived Experience in the Co-Production of Substance Use Disorder Treatment Services / chapter 9 Who Is in the Lead? New Perspectives on Leading Service Co-Production / chapter 9.1 Case Study-Leading Co-Production -- The Case of Hertfordshire Fire and Rescue Service's Community Volunteer Scheme / chapter 9.2 Case Study-Enhancing Co-Creation Through Linking Leadership -- The Danish 'Zebra City' Project / chapter 10 The Increasing Role of Digital Technologies in Co-Production and Co-Creation / chapter 10.1 Case Study-How Public Services in Sweden Help Newcomers to Integrate in the Labour Market and Society Through the Digital Platform Mobilearn / chapter 10.2 Case Study-ICT and Empowerment of Frail Elderly in Flemish Municipalities / chapter 10.3 Case Study-Remote Health Monitoring with Wearable Sensors and Smartphones / chapter 11 Legal Dilemmas of Co-Production and Co-Creation / chapter 11.1 Case Study-The European Disability Card / part, 3 Co-Production and Co-Creation in Different Domains -- chapter 12 Co-Production in Healthcare / chapter 12.1 Case Study-Co-Producing Recommendations to Reduce Diagnostic Error / chapter 12.2 Case Study-Co-Production of Secondary Health Services in Nigeria and Ghana / chapter 13 Parents as Co-Producers in Primary Education / chapter 13.1 Case Study-Partners for Possibility -- Co-Production of Education / chapter 13.2 Case Study-Co-Creating School Meals Services / chapter 14 Co-Production and the Environment / chapter 14.1 Case Study-Balade Verte et Bleue and Ilôt d'eau -- Co-Creation and Co-Production for the Environment / chapter 14.2 Case Study-Co-Producing Flood Risk Governance in England, the Netherlands and Flanders / chapter 15 Co-Production in Community Development / chapter 15.1 Case Study-Co-Production and Community Development in France / chapter 16 Providing Public Safety and Public Order Through Co-Production / chapter 16.1 Case Study-The Blue and You Police-Community Forum -- Co-Production of a Community Conversation / chapter 16.2 Case Study-Dutch and Belgian Citizens' Motivations to Engage in Neighbourhood Watch Schemes / part, 4 The Effects of Co-Production and Co-Creation -- chapter 17 Co-Production, Co-Creation, and Citizen Empowerment / chapter 17.1 Case Study-Co-Creation and Empowerment -- The Case of DR Congo in Agricultural and Rural Sector / chapter 18 Democratic Co-Production -- Concepts and Determinants / chapter 18.1 Case Study-Co-Production of New Immigrant Services in Hong Kong -- Facilitating the Integration of New Immigrants into Community / chapter 18.2 Case Study-The Rabot Neighbourhood -- Co-Production in Community Development / chapter 19 The Effects of Co-Production on Trust / chapter 19.1 Case Study-Building Trust in Work Corporations / chapter 20 Assessing the Effect of Co-Production on Outcomes, Service Quality and Efficiency / chapter 20.1 Case Study-Amadiba Adventures -- Co-Creating Community-Based Tourism / chapter 21 The Dark Side of Co-Creation and Co-Production -- Seven Evils / chapter 21.1 Case Study-Experts-by-Experience in Finnish Social Welfare / part, 5 Concluding Chapter -- chapter 22 How to Encourage Co-Creation and Co-Production -- Some Recommendations / Taco Brandsen Trui Steen Bram Verschuere -- Taco Brandsen Marlies Honingh -- Stephen P. Osborne Kirsty Strokosch Zoe Radnor -- Victor Pestoff -- José Nederhand Ingmar van Meerkerk -- John Alford Louise Freijser -- Lehn M. Benjamin Jeffrey L. Brudney -- Carola van Eijk Mila Gascó -- Mila Gascó Carola van Eijk -- Trui Steen Sanna Tuurnas -- Sanna Tuurnas -- Sunggeun (Ethan) Park -- Hans Schlappa Yassaman Imani -- Yassaman Imani Hans Schlappa -- Anne Tortzen -- Veiko Lember -- Somya Joshi Vasilis Koulolias Francisco Garcia Moran Elke Loeffler -- Sylke Jaspers -- András Gábor Barbara Gausz -- Dawid Szes´ciło -- Charlotte Van Dijck -- Caitlin McMullin Catherine Needham -- Suyeon Jo Tina Nabatchi -- Mary Mangai Michiel De Vries Johan De Kruijf -- Marlies Honingh Elena Bondarouk Taco Brandsen -- Dirk Brand Marleen Rolland -- Giuseppe Aquino Maddalena Sorrentino -- Marco Ranzato Luisa Moretto -- Marco Ranzato -- Hannelore Mees -- Daphne Vanleene Bram Verschuere -- Caitlin McMullin -- Elke Loeffler -- Brian N. Williams Dan Silk Hadley Nobles JaiNiecya Harper -- Carola van Eijk Trui Steen Bram Verschuere -- Suyeon Jo Tina Nabatchi -- Peter Ngala Ntumba -- Bram Verschuere Daphne Vanleene Trui Steen Taco Brandsen -- Xuan Tu -- Daphne Vanleene Bram Verschuere -- Joost Fledderus -- Joost Fledderus -- Elke Loeffler Tony Bovaird -- Ntuthuko Mchunu Francois Theron -- Trui Steen Taco Brandsen Bram Verschuere -- Taina Meriluoto -- Taco Brandsen Trui Steen Bram Verschuere.
9781315204956 9781351792554
10.4324/9781315204956 doi
Political planning--Citizen participation.
Public administration--Citizen participation.
Public administration--Public relations.
JF1525.P6 / C625 2018
352.65 / C652