Business Process Modeling, Simulation, and Design /
Laguna, Manuel,
Business Process Modeling, Simulation, and Design / Manuel Laguna, Johan Marklund. - xiii, 429 pages : illustrations ; 26 cm. + 1 CD-ROM.
One CD-ROM in pocket attached to inside back cover. Includes index. "The student CD-ROM ... contains the Extend LT simulation program and many pre-built models (in Extend LT) that are required for chapters 7-10. Also packaged is a valuable Excel add-in for solving DEA problems in chapter 11 .."--Page 4 de la couv.
1. Introduction to Business Process Design -- 2. Process Management and Process Oriented Improvement Programs -- 3. A Simulation Based Methodology for Designing Business Processes -- 4. Basic Tools for Process Design -- 5. Managing Process Flows -- 6. Introduction to Queuing and Simulation -- 7. Introduction to Extend -- 8. Modeling and Simulating Business Processes -- 9. Input and Output Data Analysis -- 10. Optimizing Business Process Performance -- 11. Process Benchmarking with Data Envelopment Analysis.
013091519X (pbk.) 9780130915191
Industrial management--Mathematical models--Textbooks.
Business planning--Textbooks.
658.40352 / L.M.B.
Business Process Modeling, Simulation, and Design / Manuel Laguna, Johan Marklund. - xiii, 429 pages : illustrations ; 26 cm. + 1 CD-ROM.
One CD-ROM in pocket attached to inside back cover. Includes index. "The student CD-ROM ... contains the Extend LT simulation program and many pre-built models (in Extend LT) that are required for chapters 7-10. Also packaged is a valuable Excel add-in for solving DEA problems in chapter 11 .."--Page 4 de la couv.
1. Introduction to Business Process Design -- 2. Process Management and Process Oriented Improvement Programs -- 3. A Simulation Based Methodology for Designing Business Processes -- 4. Basic Tools for Process Design -- 5. Managing Process Flows -- 6. Introduction to Queuing and Simulation -- 7. Introduction to Extend -- 8. Modeling and Simulating Business Processes -- 9. Input and Output Data Analysis -- 10. Optimizing Business Process Performance -- 11. Process Benchmarking with Data Envelopment Analysis.
013091519X (pbk.) 9780130915191
Industrial management--Mathematical models--Textbooks.
Business planning--Textbooks.
658.40352 / L.M.B.