Includes bibliographical references (page 215) and index.

Includes Web resources.

Understanding the culture of dental care -- Who's who in the dental team -- Front-of-house skills -- Understanding patients' rights -- Workplace safety -- Using the appointment book -- Administrative skills -- Patient payment plans -- Computers in dentistry -- Dental terminology -- Managing people -- Planning and managing dental services.

Dental Reception and Practice Management is the dental office administrator's essential companion to all aspects of reception work and practice management duties. The book covers vital interpersonal skills and the important aspects of business management and marketing relevant to dentistry. In addition it explains the development of dental care and the range of available treatments, enhancing the reader's understanding and awareness of the necessary clinical aspects of dentistry. Dental reception and Practice Management covers a range of key skills and knowledge within three sections: 'Overvie.