Includes bibliographical references and index.

Contents: The importance of business planning -- The structure of the business plan -- The business idea -- Personal skills and abilities -- Identifying relevant legislation -- Financial planning -- Financial controls -- Sources of finance -- Sales and marketing -- Monitoring and controlling quality -- Customer service -- Premises requirements -- Physical resource requirements -- Recruiting and employing staff -- Formulating the business plan -- The NVQ assessment process -- Summary of units and elements of the revised owner manager NVQ standards.