part PART 1 Elements of IS/IT success and measurement in organisations -- chapter 1 Current status of IS/IT management and applications -- chapter 2 Organisational elements for IS/IT success -- chapter 3 IS success measurement approaches -- chapter 4 Case studies: Technology vs business approach -- part PART 2 Enablers: learning organisations and strategies alignment -- chapter 5 Developing sustainable IS/IT capabilities: The learning organisation -- chapter 6 Successful implementation of knowledge management: A holistic approach -- chapter 7 Alignment of strategies and capacity building -- part PART 3 Improvement gaps and tools: maturity and readiness of organisations -- chapter 8 Maturity of organisations and process maturity models -- chapter 9 Organisational readiness: bridging the gap -- chapter 10 IS/IT readiness model.