In English, with 1 contribution in French and 1 contribution in Spanish.

Copyright held by International Federation of Library Associations and Institutions, The Hague, The Netherlands.

Includes bibliographical references.

Foreword / Michael Heaney -- Address of Welcome / Rachel Laperriáere -- How to Use Statistics to Put 'Libraries on the Agenda' / Claudia Lux -- The Global Statistics Project. Global Library Statistics for the Twenty-First Century / Michael Heaney -- Standardisation of Library Statistics / Roswitha Poll -- The 2007 International Library Survey in Latin America and the Caribbean / Claude Akpabie -- Experiencia en la bâusqueda de datos estadâisticos sobre bibliotecas de la / Repâublica Argentina / Silvia Texidor and Romina De Lorenzo -- Trinidad and Tobago's Response to UNESCO's Survey on Global Statistics / Diane Simeon -- Benchmarking in the Form of Performance Indicators and Balanced Scorecard / Roswitha Poll -- Current Trends in the Collection and Use of Statistics in Academic and Public Libraries in Africa / Elisha R.T. Chiware and Buhle Mbambo-Thata -- Limits of the 'Global Statistics' Model and Some Examples of how Results are Used / Cynthia Lisâee -- Libraries' Contribution to Cultural Development and Literacy Education. Information Literacy Indicators: A Must for Countries (Abstract) / Jesâus Lau -- Knowing Your Readers and Your Community -- Towards a Broader Role for Library Statistics / Simon Ellis -- Public Libraries. Canada's Public Libraries Count! / Don Mills -- Annual Survey of Quâebec's Public Libraries: A Major Revision / Benoãit Allaire, Geneviáeve Baril and Marie-Josâee Benoit -- Understanding the Methodological Foundations of Public Library National Rating Systems / Ray Lyons -- Presentation of Norwegian Indicators / Trine Kolderup-Flaten -- Quality Standards and Target Outputs Based on Benchmarking Studies Improved by a Proposed Prospective Balanced-Scorecard Model for the Montrâeal Public Libraries System / Pierre Meunier -- BIX -- The Bibliotheksindex: Statistical Benchmarking in German Public Libraries / Sebastian Mundt -- University Libraries. Library Statistics Database of the National University of La Plata (Argentina): A Cooperative Experience / Marcela Fushimi [and others] -- Online Statistics for Australian, New Zealand and Asian Academic Libraries / Cathie Jilovsky -- LIBQUAL Canada 2007: Service Quality Bench-Marking on a National Scale / Sam Kalb -- Les programmes et projets communs sur les statistiques dans les bibliotháeques universitaires du Canada / Sylvie Belzile -- Ten Years of Experience with Benchmarking in Dutch Academic Libraries / Henk J. Voorbij -- UK Higher Education Library Statistics / Claire Creaser -- Integrated Approach to the Evaluation of Digital Libraries: An Emerging Strategy for Managing Resources, Capabilities and Results / Leonor Gaspar Pinto, Paula Ochãoa, and Maria Helena Vinagre -- Conclusions. Where Shall we Go from Here? / Roswitha Poll -- Global Library Statistics -- What Next for IFLA? / Michael Heaney -- Appendices -- Global Library Statistics (as amended following the trial) -- Indicators for Global Library Statistics.

Print version record.

Master record variable field(s) change: 050