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Operations management : goods, services and value chains / David A. Collier, James R. Evans.

By: Contributor(s): Material type: TextTextPublisher: Mason, OH : Thomson/South-Western, [2007]Copyright date: ©2007Edition: Second editionDescription: xlv, 830 pages : illustrations ; 29 cm + 1 CD-ROM (4 3/4 in.)Content type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0324179391 (hbk. : student ed. with CD)
  • 0324184700 (student ed.)
  • 0324360762 (instructor ed.)
Subject(s): DDC classification:
  • 23 658.5 C.D.O.
Contents:
PART I. Understanding Operations. 1. Goods, Services, and Operations Management. 2. Value Chains. 3. Measuring Performance in Operations. 4. Operations Strategy. PART II. Designing Operating Systems. 5. Technology and Operations Management. 6. Goods and Services Design. 7. Process Selection, Design, and Analysis. 8. Facility and Work Design. 9. Designing the Supply and Value Chain. PART III. Managing Operations. 10. Capacity Management. 11. Forecasting and Demand Planning. 12. Managing Inventories. 13. Resource Management. 14. Operational Scheduling and Sequencing. 15. Quality Management. 16. Quality Control and Statistical Process Control. 17. Lean Operating Systems. 18. Project Management. PART IV. Supplemental Chapters (on CD). SC A. Work Measurement, Leaning Curves, & Standards. SC B. Queuing. SC C. Modeling Using Linear Programming. SC D. Simulation. SC E. Decision Analysis.
Summary: Provides coverage of the topics taught in a modern operations management course. Including relevant service theory and applications, this title presents manufacturing applications and theory where relevant, while placing an emphasis on the integration of the value chain. Its approach addresses OM from a cross-functional perspective.
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Holdings
Item type Current library Call number Status Date due Barcode Item holds
Books Books Media and mass communication Library R2 658.5 C.D.O. Available E0000545
CD / DVD with book CD / DVD with book Media and mass communication Library 658.5 C.D.O. Available
Total holds: 0

Includes bibliographical references and index.

PART I. Understanding Operations. 1. Goods, Services, and Operations Management. 2. Value Chains. 3. Measuring Performance in Operations. 4. Operations Strategy. PART II. Designing Operating Systems. 5. Technology and Operations Management. 6. Goods and Services Design. 7. Process Selection, Design, and Analysis. 8. Facility and Work Design. 9. Designing the Supply and Value Chain. PART III. Managing Operations. 10. Capacity Management. 11. Forecasting and Demand Planning. 12. Managing Inventories. 13. Resource Management. 14. Operational Scheduling and Sequencing. 15. Quality Management. 16. Quality Control and Statistical Process Control. 17. Lean Operating Systems. 18. Project Management. PART IV. Supplemental Chapters (on CD). SC A. Work Measurement, Leaning Curves, & Standards. SC B. Queuing. SC C. Modeling Using Linear Programming. SC D. Simulation. SC E. Decision Analysis.

Provides coverage of the topics taught in a modern operations management course. Including relevant service theory and applications, this title presents manufacturing applications and theory where relevant, while placing an emphasis on the integration of the value chain. Its approach addresses OM from a cross-functional perspective.

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