Operations management : goods, services and value chains / David A. Collier, James R. Evans.
Material type: TextPublisher: Mason, OH : Thomson/South-Western, [2007]Copyright date: ©2007Edition: Second editionDescription: xlv, 830 pages : illustrations ; 29 cm + 1 CD-ROM (4 3/4 in.)Content type:- text
- unmediated
- volume
- 0324179391 (hbk. : student ed. with CD)
- 0324184700 (student ed.)
- 0324360762 (instructor ed.)
- 23 658.5 C.D.O.
Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|
Books | Media and mass communication Library R2 | 658.5 C.D.O. | Available | E0000545 | ||
CD / DVD with book | Media and mass communication Library | 658.5 C.D.O. | Available |
Includes bibliographical references and index.
PART I. Understanding Operations. 1. Goods, Services, and Operations Management. 2. Value Chains. 3. Measuring Performance in Operations. 4. Operations Strategy. PART II. Designing Operating Systems. 5. Technology and Operations Management. 6. Goods and Services Design. 7. Process Selection, Design, and Analysis. 8. Facility and Work Design. 9. Designing the Supply and Value Chain. PART III. Managing Operations. 10. Capacity Management. 11. Forecasting and Demand Planning. 12. Managing Inventories. 13. Resource Management. 14. Operational Scheduling and Sequencing. 15. Quality Management. 16. Quality Control and Statistical Process Control. 17. Lean Operating Systems. 18. Project Management. PART IV. Supplemental Chapters (on CD). SC A. Work Measurement, Leaning Curves, & Standards. SC B. Queuing. SC C. Modeling Using Linear Programming. SC D. Simulation. SC E. Decision Analysis.
Provides coverage of the topics taught in a modern operations management course. Including relevant service theory and applications, this title presents manufacturing applications and theory where relevant, while placing an emphasis on the integration of the value chain. Its approach addresses OM from a cross-functional perspective.
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