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Cortes, Pablo.,

Online dispute resolution for consumers in the European Union / Pablo Cortes. - 1 online resource (xxi, 260 pages) - Routledge research in IT and e-commerce law . - Routledge research in IT and e-commerce law. .

Includes bibliographical references (pages [233]-254) and index.

1. Consumer protection and access to justice in the era of electronic commerce : a European perspective -- 2. Online dispute resolution : an emerging option for consumer redress -- 3. Consumer adjudicative processes supported by technology : court processes and arbitration -- 4. Online mediation for consumers : the way forward -- 5. A legal framework to develop consumer ODR in the EU : a proposal.

ISBN: 9780203847756 9781136943508 9781136943454 9781136943492

Standard No.: 10.4324/9780203847756 doi

Subjects--Topical Terms:
Arbitration and award--Data processing.--European Union countries
Dispute resolution (Law)--Data processing.--European Union countries
Electronic commerce--Law and legislation--Data processing.--European Union countries

LC Class. No.: KJE4169 / .C67 2011

Dewey Class. No.: 347.2409 / C828