Online dispute resolution for consumers in the European Union / Pablo Cortes.
Material type: TextSeries: Routledge research in IT and e-commerce lawPublisher: Abingdon, Oxon ; New York, N.Y. : Routledge, 2011Description: 1 online resource (xxi, 260 pages)Content type:- text
- unmediated
- volume
- 9780203847756
- 9781136943508
- 9781136943454
- 9781136943492
- 347.2409 C828
- KJE4169 .C67 2011
Includes bibliographical references (pages [233]-254) and index.
1. Consumer protection and access to justice in the era of electronic commerce : a European perspective -- 2. Online dispute resolution : an emerging option for consumer redress -- 3. Consumer adjudicative processes supported by technology : court processes and arbitration -- 4. Online mediation for consumers : the way forward -- 5. A legal framework to develop consumer ODR in the EU : a proposal.
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