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Schonberger, Richard.,

Operations Management : Customer-Focused Principles / Richard J. Schonberger, Edward M. Knod, Jr. - Sixth edition. - xii, 723 pages : illustrations (some color) ; 27 cm

Includes bibliographical references (p. [697]-703) and index.

pt. 1. Introduction to operations management -- pt. 2. Design and control for customer satisfaction -- pt. 3. Translating demand into orders -- pt. 4. Translating planned orders into outcomes -- pt. 5. OM resources: measurement, management, improvement.

ISBN: 0256194068 9780256215335 0256215332 (instructor's ed.)

LCCN: 96021354

Subjects--Topical Terms:
Production management.

Dewey Class. No.: 658.5 / S.R.O.