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Operations Management : Customer-Focused Principles / Richard J. Schonberger, Edward M. Knod, Jr.

By: Contributor(s): Material type: TextTextPublisher: Chicago : Irwin, 1997Copyright date: ©1997Edition: Sixth editionDescription: xii, 723 pages : illustrations (some color) ; 27 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0256194068
  • 9780256215335
  • 0256215332 (instructor's ed.)
Subject(s): DDC classification:
  • 658.5 23 S.R.O.
Contents:
pt. 1. Introduction to operations management -- pt. 2. Design and control for customer satisfaction -- pt. 3. Translating demand into orders -- pt. 4. Translating planned orders into outcomes -- pt. 5. OM resources: measurement, management, improvement.
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Holdings
Item type Current library Call number Status Date due Barcode Item holds
Books Books Media and mass communication Library S2 658.5 S.R.O. Available E0000307
Total holds: 0

Includes bibliographical references (p. [697]-703) and index.

pt. 1. Introduction to operations management -- pt. 2. Design and control for customer satisfaction -- pt. 3. Translating demand into orders -- pt. 4. Translating planned orders into outcomes -- pt. 5. OM resources: measurement, management, improvement.

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