Operations Management : Customer-Focused Principles / Richard J. Schonberger, Edward M. Knod, Jr.
Material type: TextPublisher: Chicago : Irwin, 1997Copyright date: ©1997Edition: Sixth editionDescription: xii, 723 pages : illustrations (some color) ; 27 cmContent type:- text
- unmediated
- volume
- 0256194068
- 9780256215335
- 0256215332 (instructor's ed.)
- 658.5 23 S.R.O.
Contents:
pt. 1. Introduction to operations management -- pt. 2. Design and control for customer satisfaction -- pt. 3. Translating demand into orders -- pt. 4. Translating planned orders into outcomes -- pt. 5. OM resources: measurement, management, improvement.
Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|
Books | Media and mass communication Library S2 | 658.5 S.R.O. | Available | E0000307 |
Total holds: 0
Includes bibliographical references (p. [697]-703) and index.
pt. 1. Introduction to operations management -- pt. 2. Design and control for customer satisfaction -- pt. 3. Translating demand into orders -- pt. 4. Translating planned orders into outcomes -- pt. 5. OM resources: measurement, management, improvement.
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