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		Operations Management : Customer-Focused Principles / Richard J. Schonberger, Edward M. Knod, Jr. by Schonberger, Richard [author.] Knod, Edward M [author.] Edition: Sixth edition. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Chicago : Irwin, 1997Copyright date: ©1997 Availability: Items available for loan: Media and mass communication Library (1)Location, call number: S2 658.5 S.R.O.. Found in Open Library: Place hold Add to cart (remove)
		Operations Management : Serving the Customer / Richard J. Schonberger, Edward M. Knod. by Schonberger, Richard J [author.] Knod, Edward M [author.] Edition: Third edition. Material type: Text Publisher: Plano TX : Business Publications, 1988Copyright date: ©1988 Availability: Items available for loan: Media and mass communication Library (1)Location, call number: S2 658.5 S.R.O. Found in Open Library: Place hold Add to cart (remove)