part, 1 Co-Production and Co-Creation -- Definitions and Theoretical Perspectives -- chapter 1 Co-Creation and Co-Production in Public Services -- Urgent Issues in Practice and Research / Taco Brandsen Trui Steen Bram Verschuere -- chapter 2 Definitions of Co-Production and Co-Creation / Taco Brandsen Marlies Honingh -- chapter 3 Co-Production and the Co-Creation of Value in Public Services -- A Perspective from Service Management 1 / Stephen P. Osborne Kirsty Strokosch Zoe Radnor -- chapter 4 Co-Production at the Crossroads of Public Administration Regimes / Victor Pestoff -- chapter 4.1 Case Study-Co-Production of Care Services -- Co-opting Citizens in the Reform Agenda / José Nederhand Ingmar van Meerkerk -- chapter 5 Public Management and Co-Production / John Alford Louise Freijser -- chapter 6 What Do Voluntary Sector Studies Offer Research on Co-Production? / Lehn M. Benjamin Jeffrey L. Brudney -- part, 2 Influences on the Process of Co-Production and Co-Creation -- chapter 7 Unravelling the Co-Producers -- Who are They and What Motivations do They Have? / Carola van Eijk Mila Gascó -- chapter 7.1 Case Study-The Spanish Project Pla BUITS / Mila Gascó Carola van Eijk -- chapter 8 The Roles of the Professional in Co-Production and Co-Creation Processes / Trui Steen Sanna Tuurnas -- chapter 8.1 Case Study-Mediation Service -- Crossing the Line Between the Roles of Traditional Welfare State Professionals and Citizens as Voluntary Mediators / Sanna Tuurnas -- chapter 8.2 Case Study-The Role of Staff with Lived Experience in the Co-Production of Substance Use Disorder Treatment Services / Sunggeun (Ethan) Park -- chapter 9 Who Is in the Lead? New Perspectives on Leading Service Co-Production / Hans Schlappa Yassaman Imani -- chapter 9.1 Case Study-Leading Co-Production -- The Case of Hertfordshire Fire and Rescue Service's Community Volunteer Scheme / Yassaman Imani Hans Schlappa -- chapter 9.2 Case Study-Enhancing Co-Creation Through Linking Leadership -- The Danish 'Zebra City' Project / Anne Tortzen -- chapter 10 The Increasing Role of Digital Technologies in Co-Production and Co-Creation / Veiko Lember -- chapter 10.1 Case Study-How Public Services in Sweden Help Newcomers to Integrate in the Labour Market and Society Through the Digital Platform Mobilearn / Somya Joshi Vasilis Koulolias Francisco Garcia Moran Elke Loeffler -- chapter 10.2 Case Study-ICT and Empowerment of Frail Elderly in Flemish Municipalities / Sylke Jaspers -- chapter 10.3 Case Study-Remote Health Monitoring with Wearable Sensors and Smartphones / András Gábor Barbara Gausz -- chapter 11 Legal Dilemmas of Co-Production and Co-Creation / Dawid Szes´ciło -- chapter 11.1 Case Study-The European Disability Card / Charlotte Van Dijck -- part, 3 Co-Production and Co-Creation in Different Domains -- chapter 12 Co-Production in Healthcare / Caitlin McMullin Catherine Needham -- chapter 12.1 Case Study-Co-Producing Recommendations to Reduce Diagnostic Error / Suyeon Jo Tina Nabatchi -- chapter 12.2 Case Study-Co-Production of Secondary Health Services in Nigeria and Ghana / Mary Mangai Michiel De Vries Johan De Kruijf -- chapter 13 Parents as Co-Producers in Primary Education / Marlies Honingh Elena Bondarouk Taco Brandsen -- chapter 13.1 Case Study-Partners for Possibility -- Co-Production of Education / Dirk Brand Marleen Rolland -- chapter 13.2 Case Study-Co-Creating School Meals Services / Giuseppe Aquino Maddalena Sorrentino -- chapter 14 Co-Production and the Environment / Marco Ranzato Luisa Moretto -- chapter 14.1 Case Study-Balade Verte et Bleue and Ilôt d'eau -- Co-Creation and Co-Production for the Environment / Marco Ranzato -- chapter 14.2 Case Study-Co-Producing Flood Risk Governance in England, the Netherlands and Flanders / Hannelore Mees -- chapter 15 Co-Production in Community Development / Daphne Vanleene Bram Verschuere -- chapter 15.1 Case Study-Co-Production and Community Development in France / Caitlin McMullin -- chapter 16 Providing Public Safety and Public Order Through Co-Production / Elke Loeffler -- chapter 16.1 Case Study-The Blue and You Police-Community Forum -- Co-Production of a Community Conversation / Brian N. Williams Dan Silk Hadley Nobles JaiNiecya Harper -- chapter 16.2 Case Study-Dutch and Belgian Citizens' Motivations to Engage in Neighbourhood Watch Schemes / Carola van Eijk Trui Steen Bram Verschuere -- part, 4 The Effects of Co-Production and Co-Creation -- chapter 17 Co-Production, Co-Creation, and Citizen Empowerment / Suyeon Jo Tina Nabatchi -- chapter 17.1 Case Study-Co-Creation and Empowerment -- The Case of DR Congo in Agricultural and Rural Sector / Peter Ngala Ntumba -- chapter 18 Democratic Co-Production -- Concepts and Determinants / Bram Verschuere Daphne Vanleene Trui Steen Taco Brandsen -- chapter 18.1 Case Study-Co-Production of New Immigrant Services in Hong Kong -- Facilitating the Integration of New Immigrants into Community / Xuan Tu -- chapter 18.2 Case Study-The Rabot Neighbourhood -- Co-Production in Community Development / Daphne Vanleene Bram Verschuere -- chapter 19 The Effects of Co-Production on Trust / Joost Fledderus -- chapter 19.1 Case Study-Building Trust in Work Corporations / Joost Fledderus -- chapter 20 Assessing the Effect of Co-Production on Outcomes, Service Quality and Efficiency / Elke Loeffler Tony Bovaird -- chapter 20.1 Case Study-Amadiba Adventures -- Co-Creating Community-Based Tourism / Ntuthuko Mchunu Francois Theron -- chapter 21 The Dark Side of Co-Creation and Co-Production -- Seven Evils / Trui Steen Taco Brandsen Bram Verschuere -- chapter 21.1 Case Study-Experts-by-Experience in Finnish Social Welfare / Taina Meriluoto -- part, 5 Concluding Chapter -- chapter 22 How to Encourage Co-Creation and Co-Production -- Some Recommendations / Taco Brandsen Trui Steen Bram Verschuere.