Successful Service Operations Management/ Richard Metters, Kathryn King-Metters, Madeleine Pullman, Steven Walton.
Material type: TextPublisher: Mason, OH : South-Western, 2006Copyright date: ©2006Edition: Second editionDescription: xx, 406 pages : illustrations ; 26 cm + 1 CD-ROM (4 3/4 in.)Content type:- text
- unmediated
- volume
- 0324224370
- 0324224389 (core text only)
- 0324224397 (student CD)
- 0324321783 (Microsoft Projet 2003 CDRom set 120 days)
- 9780324224375
- Service operations management
- 658.812 23 S.U.C.
Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|
Books | Media and mass communication Library S4 | 658.812 S.U.C. | Available | E0000218 |
Rev. ed. of: Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman. c2003.
Passcard for access to free 4-month subscription to InfoTrak inserted before title page.
Various multi-media instructional materials are available to supplement the text.
Includes bibliographical references and indexes.
Available on-campus and off-campus with authorized login.
Covers the cycle of building a service business from concept formation through implementation. This book focuses on constructing a business strategy and describes how to implement that strategy in the design of the service system.
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