Successful Service Operations Management/ Richard Metters, Kathryn King-Metters, Madeleine Pullman, Steven Walton.

Contributor(s):

Material type: Text

text

Media type:

‫‪unmediated‬‬

Carrier type:

volume

ISBN:

0324224370
0324224389 (core text only)
0324224397 (student CD)
0324321783 (Microsoft Projet 2003 CDRom set 120 days)
9780324224375

Other title:

Service operations management

Subject(s):

DDC classification:

658.812 23 S.U.C.

Online resources:

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Summary: Covers the cycle of building a service business from concept formation through implementation. This book focuses on constructing a business strategy and describes how to implement that strategy in the design of the service system.

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Books	Media and mass communication Library S4	658.812 S.U.C.	Available		E0000218

Total holds: 0

Rev. ed. of: Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman. c2003.

Passcard for access to free 4-month subscription to InfoTrak inserted before title page.

Various multi-media instructional materials are available to supplement the text.

Includes bibliographical references and indexes.

‫‪Available‬‬ ‫‪on-campus‬‬ ‫‪and‬‬ ‫‪off-campus ‫‪with‬‬ ‫‪authorized‬‬ ‫‪login.‬‬

Covers the cycle of building a service business from concept formation through implementation. This book focuses on constructing a business strategy and describes how to implement that strategy in the design of the service system.

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